Frequently Asked Questions

What is Real Estate Concierge Services Company, LLC?
A fractional marketing partner for Realtors and lean teams. Strategy, content, systems, and execution—without agency bloat.

Who is this best for?
Busy agents and small teams who want consistent visibility, better listing presentations, and cleaner follow-up.

Do you replace a full agency?
Often, yes. You get senior-level strategy + hands-on production at a fraction of the cost and timeline.

What results can I expect in 30–60 days?
Polished profiles, a working content cadence, a VIP Listing Kit, and automated follow-ups catching low-hanging leads.

What’s the $297 Pilot Offer?
A low-risk test drive: quick audit, mini roadmap, and immediate wins. If it’s a fit, we roll into a sprint or retainer.

What’s the 7-Day Content Sprint?
One focused week to plan a month of posts, captions, hooks, and reels prompts—plus a publishing calendar.

Do you manage TikTok and short-form video?
Yes. Hooks, scripts, filming prompts, and posting cadence—optimized for discoverability and authenticity.

Can you build my VIP Listing Kit?
Absolutely. Branded comps visuals, social proof, talk tracks, and leave-behinds that win the room.

Do you work with commercial real estate?
Yes—messaging, pitch decks, nurture flows, and LinkedIn content tailored to CRE cycles and stakeholders.

Which platforms do you support?
Instagram, TikTok, Facebook, LinkedIn, YouTube Shorts; HubSpot CRM; Squarespace; Google Business Profile.

How does HubSpot fit in?
We clean data, build simple pipelines, and automate nurture so your content turns into booked appointments.

Do you write copy?
Yes—bios, captions, emails, listing descriptions, landing pages, and brand story copy that actually converts.

Do you create Canva templates?
Yes. Branded, editable templates for social, listing kits, flyers, and email graphics.

Do you handle websites and SEO?
Lightweight Squarespace builds, on-page SEO, and Google Business Profile optimization to capture local intent.

Do you run ads?
We can set up and tune simple Google/Meta campaigns to validate offers and retarget warm traffic.

Do you provide analytics and KPIs?
Yes. A simple dashboard with leading indicators (reach, saves, replies) and lagging ones (inquiries, appointments).

What’s your pricing compared to big agencies?
Same brains, tighter scope, faster turnaround—at a fraction of agency retainers. Transparent, scoped deliverables.

How are revisions handled?
Two rounds are included per deliverable. Tight feedback windows keep momentum and protect scope.

Who owns the content and files?
You do. We deliver editable assets (Canva/Drive), plus a brand vault for reuse.

Do you sign NDAs?
Yes. Your client data, deals, and strategies stay protected.

What’s the commitment?
Sprints and one-offs are fixed-scope. Most retainers are month-to-month after the first 30 days.

How do we start?
Book a 15-min fit call → choose Pilot/Sprint/Retainer → 10-day onboarding and kickoff.

What does onboarding include?
Brand intake, access setup, assets collection, quick audit, 30-day plan, and a shared dashboard.

How fast is turnaround?
Pilot: 5–7 business days. Sprints: 7–10 days. Retainers: weekly cadence with set drop days.

Will you post for me?
Yes, if we’re managing your social. Otherwise, we hand you a plug-and-play calendar with copy and assets.

Do you coach on-camera confidence?
Yes. Simple scripts, A/B hooks, and filming prompts that feel natural and keep you consistent.

Can you ghostwrite as me?
Yes. We build a voice guide from your samples, then write like you—just with fewer typos and more conversions.

Do you help with reviews and reputation?
Yes. We set up a lightweight system to request, route, and spotlight 5-star reviews.

Do you help new agents differently than top producers?
Yes. New agents get foundations and fast credibility. Top producers get systems, delegation, and scale.

Can you support my whole team or brokerage?
Yes. We run group workshops, playbook rollouts, and implementation sessions.

What’s included in a Listing Presentation refresh?
Design, messaging, proof points, fee framing, objection handling, and talk tracks.

Do you integrate with my vendors (photo/video/CRM)?
Yes. We coordinate deliverables and build simple workflows so nothing slips.

How do you measure ROI?
Clarity on goals → track qualified inquiries, appointments, listings won, cost per lead—reported monthly.

Do you cold DM or spam?
No. We favor value-led content, warm nurture, and permission-based outreach.

Can you repurpose my old content?
Yes. We mine your archives for hits, then refit them for reels, carousels, emails, and blogs.

What if I hate being on camera?
We lean on B-roll, screen demos, client stories, and copy-first carousels while building comfort gradually.

Can you build landing pages?
Yes—simple Squarespace or HubSpot pages with clear CTAs and lead capture.

Do you set up email newsletters?
Yes—monthly or biweekly cadence with segments for past clients, prospects, and referral partners.

Will you manage my Google Business Profile?
Yes—setup, services, posts, Q&A seeding, and review requests to boost local ranking.

Can you help with open house marketing?
Yes—signage, social posts, lead capture sheets, and follow-up sequences.

Do you handle brand refreshes?
Light refreshes: fonts, color tuning, visual standards, and a mini style guide.

What if I already have a marketing person?
Great. We slot in as strategy + systems, or take a lane (social, listings, email) so they can focus.

What do you need from me?
Access to platforms, 60–90 minutes for intake, brand examples you love, and timely feedback.

What are the payment terms?
Upfront for sprints and one-offs. Retainers billed monthly on the start date. Invoices via Stripe.

Do you offer refunds?
We don’t refund completed work, but we’ll make it right against the agreed scope.

Can we pause?
Retainers can pause with 14-day notice. Sprints can reschedule once within 30 days.

How do we communicate?
Weekly check-ins, shared dashboard, and email for async updates. Emergency lane for launches.

Can you provide references or samples?
Yes—anonymized samples and testimonials upon request.

Do you white-label?
On a case-by-case basis for teams and brokerages.

Where do you operate?
Raleigh–Durham–Chapel Hill, Charlotte, Richmond, Charleston—and virtual nationwide.

What makes you different from an agency?
Hands-on senior work, tighter scopes, faster feedback loops, and ruthless focus on revenue-driving actions.

What’s the fastest way to work with you right now?
Grab the $297 Pilot. You’ll get clarity, a mini-plan, and a clean first win—fast.